Return and Refund Policy

Online Product Return and Refund Policy

Last updated: November 11th, 2024

Thank you for shopping at Med City Detail.

Welcome to Med City Detail, LLC. Please review the following terms and conditions that govern your use of our website and the purchase of products from us. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Company Information

Med City Detail, LLC
Address: 2705 Highway 14 W, STE B, Rochester, MN 55901
Phone: (507) 401-2791
Email: [email protected]

For any inquiries, you can contact us via phone or email during our regular business hours. Our customer service team aims to respond to all inquiries within 24-48 hours.

2. Payment Methods, Pricing, and Taxes

We are pleased to offer multiple payment methods for your convenience:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and China UnionPay
Alternative Payment Options: Affirm and online gift cards purchased through Med City Detail

Pricing: All prices displayed on our website are in U.S. dollars and are subject to change without notice. We strive to ensure that all pricing information on our website is accurate; however, occasionally, there may be pricing errors. In the event of a pricing error, we reserve the right to cancel any orders placed at an incorrect price.

Sales Tax: Applicable sales tax is calculated based on the destination of the shipment within the United States and will be displayed during checkout after the customer’s shipping address is provided. There are no additional fees beyond shipping charges based on the delivery location.

3. Shipping and Delivery Policy

We provide multiple shipping options through USPS:

Local Pickup: Available for customers within the Rochester, MN area.
Priority Mail: Standard shipping option with estimated delivery in 1-3 business days.
Priority Mail Express: Expedited shipping option with estimated delivery in 1-2 business days.

Processing Time: Orders placed before 3 pm CST Monday-Friday are typically processed and shipped the same day, provided the item is in stock. Orders placed after 3 pm CST or on weekends and holidays will be processed the following business day.

Shipping Restrictions: We currently only ship within the United States and do not offer international shipping. Any orders with addresses outside of the United States will be canceled and refunded.

Lost or Delayed Shipments: Med City Detail, LLC is not responsible for delays caused by the carrier. For lost shipments, please contact us to investigate further with the carrier.

4. Return, Refund, and Exchange Policy

We want you to be fully satisfied with your purchase. If you are not, we accept returns and exchanges under the following conditions:

Return Eligibility: Products must be unused, in the same condition as received, and in their original packaging.
Proof of Purchase: A receipt or other proof of purchase is required to process all returns.
Return Timeframe: Returns and exchanges must be initiated within 30 days of purchase to be eligible for a full refund or exchange.

Non-Returnable Items: Gift certificates and shipping charges are non-refundable. Additionally, any items marked as “final sale” or otherwise specified as non-returnable on the product page are not eligible for return or exchange.

Refund Process: Refunds will be processed within 5 business days after we receive the returned item and confirm it meets the eligibility criteria. Refunds will be issued to the original payment method.

5. Data Collection, Security, and Privacy

We take your privacy seriously and are committed to protecting your personal information. Our data collection and privacy practices include:

Information Collected:

Customer Data: First name, last name, phone number, email, shipping and billing addresses, and transaction details (e.g., order number, product details, shipping information).
Payment Information: All payment data is securely processed through Stripe, and we do not store full credit card details on our servers. Only the last four digits of card numbers are accessible for refund processing purposes.

Data Security: All data transmitted through our site is protected using SSL encryption to prevent unauthorized access to sensitive information. Your payment information is processed securely through Stripe’s encrypted portal.

Data Usage: We use your information to fulfill orders, provide customer service, and maintain transaction records. Under no circumstances will we sell your data to third parties.

6. Order Modifications and Cancellations

Due to our fast processing times, we cannot guarantee that modifications or cancellations can be made after an order is placed. If you need to modify or cancel an order, please call us immediately. We will do our best to accommodate requests received before processing, but we cannot guarantee changes once the order is confirmed.

7. Product Descriptions and Accuracy

We aim to provide accurate descriptions, images, and pricing for all products on our website. However, errors may occur. In cases where a product description or price is incorrect, we reserve the right to cancel any orders placed under the incorrect information and offer a full refund before shipment processing.

Product Defects: If you receive a defective product, please contact us immediately. We will investigate and, if confirmed defective, provide a full refund or exchange. While we ensure quality, we do not guarantee the effectiveness of products beyond their intended use.

8. Prohibited and Restricted Content

Med City Detail, LLC does not sell or promote age-restricted or region-restricted products. Our site and products are intended for all customers within the United States without specific restrictions.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Minnesota, specifically within the jurisdiction of Olmsted County, Minnesota, and the City of Rochester, Minnesota. By using our website, you agree that any disputes will be resolved under Minnesota law.

10. Changes to Terms and Conditions

Med City Detail, LLC reserves the right to update these Terms and Conditions at any time. Any updates will be posted on this page, and we encourage you to review this section periodically. Changes made to the terms after your purchase will not apply retroactively. The Terms and Conditions displayed on our website at the time of your purchase will be considered valid for that transaction.

Med City Detail Vehicle Service’s Return and Refund Policy

Last updated: November 11th, 2024

Thank you for shopping at Med City Detail.

1. Services Offered

Med City Detail provides the following professional automotive services:

Interior and Exterior Detailing
Paint Correction
Ceramic Coating
Paint Protection Film (PPF)
Window Tint
Wheel Powder Coating
Wheel Repair
Paintless Dent Repair
Upholstery Restoration and Repair

Please note that certain services may not be available for all vehicle types, and limitations may apply based on vehicle condition.

2. Appointments, Deposits, and Cancellations

Appointments: All services require an appointment, even for same-day service. Please contact us to schedule.
Deposits: A deposit is required for appointments booked in advance when the vehicle is not present at the time of booking. Deposits ensure that materials and labor are allocated for your service.
- Refundable Deposit: Cancellations made with at least one week (7 days) notice are eligible for a deposit refund.
- Special Orders: Services requiring special-order materials may require a larger, non-refundable deposit.
Payment Methods: We accept cash, all major credit and debit cards, and checks for in-store payments.

3. Pricing and Payment

Custom Quotes: Pricing for services is customized based on the vehicle’s condition, service difficulty, materials required, and estimated completion time.
Final Payment: Full payment is due upon completion of services.
Estimate Confirmation: Prior to starting any service, we will confirm whether the quoted amount is a final price or a starting price based on vehicle inspection. We will discuss any necessary service adjustments and budget with you before proceeding with any changes.

4. Customer Responsibilities and Liability

Vehicle Condition: Customers are responsible for removing personal items from the vehicle before service. Med City Detail is not liable for any personal belongings left inside the vehicle.
Pre-existing Damage: We are not responsible for any pre-existing damage. Please let us know of any known damage prior to service.
Satisfaction Guarantee and Warranty: We strive for complete customer satisfaction and offer guarantees and warranties on our work. Warranty terms are provided at the time of final payment, and customers are encouraged to contact us for the most current warranty information.

5. Data Collection and Privacy

Data Collection: We collect and store customer data provided for the purpose of service record-keeping. This information is not shared with third parties except as required for payment processing.
Payment Security: All payments are processed securely through Stripe and are encrypted. Med City Detail does not store full credit card details.
Privacy: Under no circumstances do we sell or share customer data with third parties for marketing or any unrelated purposes.

6. Changes to Terms and Conditions

These terms and conditions are updated regularly on our website. We do not provide individual notifications of changes. The terms and conditions in effect at the time of your booking or service will apply to that transaction.

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